职位描述
1，负责呼叫中心下客服服务质量管理体系的建设、维护和完善，及日常服务质量监管；
2，负责联动培训，流程，产品和业务团队，解决质量监控中发现的问题，驱动服务质量提升，并将方法沉淀成机制；
3，负责定期（周/月/季度/年度）输出服务质量报告，为业务团队的质量管理提供依据和支撑；
Job Description
1. Responsible for the construction, maintenance, and improvement of the customer service quality management system under the call center, as well as daily service quality supervision;
2. Responsible for coordinating training, processes, products, and business teams, resolving issues identified in quality monitoring, driving service quality improvement, and establishing methods into mechanisms;
3. Responsible for regularly (weekly/monthly/quarterly/annual) outputting service quality reports, providing basis and support for quality management of business teams;

任职资格
1，等同于国内全日制本科及以上学历。
2，语言能力要求：英语听说读写精通，中文需要达到日常工作沟通水平。
3，具有2年以上工作经验，有旅游从业经历或海外呼叫中心质检体系建设者优先
4，较好的逻辑思维能力、沟通表达能力，较强的数据挖掘和分析能力
Qualification
1. Equivalent to a full-time undergraduate degree or above in China.
2. Language proficiency requirements: Proficient in English listening, speaking, reading, and writing, and proficient in daily work communication in Chinese.
3. Candidates with more than 2 years of work experience, tourism industry experience, or overseas call center quality inspection system construction are preferred
4. Good logical thinking and communication skills, as well as strong data mining and analysis abilities